SERVICE &
AFTER SALES
Service & After Sales
Customers first! Service and Support to our customers is always KOIKE’s prime focus. We aim for customer production continuity and support by help desk or through field service intervention. We have service teams available that can be dispatched throughout our sales area and we work with certified partners who can address service issues locally.
For general contact: service@koike-europe.com. Please send us your inquiry for local support.
KOIKE supplies your consumables and spare parts from stock. We carry large amounts of consumables and spares in our warehouse facilities. Quick dispatch is our goal!
KOIKE cutting school
Skilled operators increase production efficiency of your machines. KOIKE can support your company with training on cutting machines, master the different cutting processes and develop skills with CAD/CAM nesting software. We also have maintenance training modules available for your staff.
2000m2 Warehouse space
Installation and training is a part of our services but it does not end after that. Our service engineers will be available to remotely assist you in case of questions. In case of plasma or oxyfuel consumable and replacement parts, most are available from stock in Zaandam (Netherlands).
TeamViewer remote support
KOIKE COMBINES ADVANCED TECHNOLOGY WITH CUSTOMER NEEDS
Advanced technology combined with face to face relationships and in-depth understanding of customer needs in the field of cutting – that’s what Koike as a Japanese manufacturer of oxy-fuel, plasma and laser cutting technology stands for. Our customer base are companies that are active in shipbuilding, steel construction, automotive, machinery and equipment and other metal industries. They all trust on more than 100 years of Koike’s cutting expertise.
